Privacy Policy

Last updated: 05.04.2026

Moving Company Troy (“we”, “us”, or “our”) owns and operates https://movingcompanytroy.com (the “Site”) and delivers professional moving and related services (the “Services”). Accessing or using the Site means you acknowledge and accept the data practices outlined in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect and store the following types of data:

Identifying details — your name, phone number , email address [email protected], and service location — provided when you request an estimate or get in touch with our team.
Relocation information, including pickup and drop-off addresses, the nature and scale of your move, desired dates, a list of items involved, and any special instructions you submit.
Technical data such as your IP address, browser and device type, pages visited on the Site, and referral sources — gathered automatically through cookies, server logs, and related technologies.
Message content from inquiries you submit via our online forms, emails sent to [email protected], or calls placed to .

We have no interest in collecting sensitive personal data and will only process it if you voluntarily supply it and its use is genuinely required to fulfill your service request.

2. How We Use Your Information

We use collected data only for clear and defined purposes:

To generate quotes, confirm reservations, and carry out the moving and related Services you have arranged with us.
To respond to your inquiries, update you on booking status, and provide ongoing customer support.
To process payments accurately and to identify or prevent potentially fraudulent transactions.
To manage, maintain, and enhance the Site, including tracking usage patterns and monitoring overall performance.
To fulfill legal and regulatory requirements and to respond appropriately to verified requests from public authorities.

We may occasionally send service notifications, appointment reminders, or marketing messages using your contact information. You are free to opt out of these communications whenever you choose.

3. Legal Bases for Processing (If Applicable)

Where required under applicable privacy law, we process personal data based on one or more of the following grounds:

Consent — given when you complete and submit a contact or quote form, or agree to receive promotional messages.
Contractual performance — where processing is necessary to deliver the Services you have engaged us for.
Legal obligation — where we are required by law to collect or retain certain data.
Legitimate interests — including service improvement and fraud prevention, provided such interests do not override your fundamental privacy rights.

4. Cookies and Tracking Technologies

We may deploy cookies and comparable tracking tools for the following reasons:

To retain your settings and deliver a smoother, more personalized browsing experience.
To analyze how users navigate https://movingcompanytroy.com and to measure the effectiveness of our Site.
To strengthen security measures and assist in fraud detection.

You may adjust or block cookies through your browser preferences at any time. Be aware that doing so may affect the availability of certain Site features.

Your data is shared externally only when genuinely necessary:

With vetted third-party service providers who support our business operations — such as payment platforms, hosting and IT services, analytics providers, and customer communication tools — all held to appropriate data security standards.
With moving crews, subcontractors, or affiliated companies, but only to the extent required to complete the Services you have booked.
When we are legally compelled to disclose information by applicable law, regulation, court order, or a formal government request.
In connection with a corporate transaction — such as a merger, acquisition, or sale of business assets — where your data may be included among the transferred items.

We do not sell your personal data for money. Where data protection laws classify certain sharing practices as a “sale” or use for targeted advertising purposes, we will fully respect your rights and any applicable opt-out mechanisms.

6. Data Security

We maintain a range of technical, administrative, and physical controls aimed at protecting your personal information from unauthorized access, alteration, or disclosure.
Even so, no data transmission over the internet and no electronic storage system is completely immune to risk, and we cannot provide an absolute guarantee of security.

7. Data Retention

We hold personal information only for as long as it is needed to fulfill the purposes described here — including delivering Services, meeting legal requirements, resolving disputes, and upholding our agreements.
Once data is no longer required, it will be securely erased or rendered anonymous in keeping with our internal practices and relevant legal standards.

8. Your Rights and Choices

Based on your jurisdiction and the laws that govern it, you may be entitled to the following rights:

Obtain a copy of the personal data we hold about you.
Have inaccurate or outdated information corrected.
Request permanent deletion of your data, subject to any applicable legal exceptions.
Object to or place limits on specific forms of data processing.
Withdraw from marketing communications or certain data-sharing arrangements.

To make a privacy-related request or exercise any of the rights listed above, please contact us through the details provided at the end of this Policy. Identity verification may be required before we can process your request.

To stop receiving marketing emails, use the unsubscribe link found in any such message or contact us directly at [email protected].

9. Children’s Privacy

The Site and our Services are designed for adults and are not intended for use by anyone under the age of 13. We do not knowingly request or store personal information from children.
If you have reason to believe that a child under 13 has submitted data through our Site, please notify us immediately so we can take the necessary steps to remove it.

10. Third-Party Websites

https://movingcompanytroy.com may feature links to external websites or services outside the ownership or control of Moving Company Troy.
We take no responsibility for how those third parties handle your data and strongly encourage you to consult their privacy policies before sharing any personal information with them.

11. Changes to This Privacy Policy

This Privacy Policy may be revised periodically to reflect updates to our practices or to comply with changes in applicable law.
Revised versions will be published on https://movingcompanytroy.com with an updated “Last updated” date at the top. Your continued use of the Site following any revision constitutes acceptance of the updated terms.

12. Contact Us

For any questions regarding this Privacy Policy, our information handling practices, or to submit a privacy rights request, please reach us through any of the following:

By phone:
By email: [email protected]
Via the contact form available on https://movingcompanytroy.com