Terms of Service

Last updated: 05.04.2026

The following Terms and Conditions (“Terms”) apply to your use of https://movingcompanytroy.com (the “Site”) and define the relationship between you and Moving Company Troy (“we”, “us”, or “our”) when you request pricing, submit bookings, or engage with our moving and related services (collectively, the “Services”). Using the Site or Services in any capacity means you accept and agree to be bound by these Terms.

1. Use of the Site
   To use the Site and Services, you must be at least 18 years of age and legally capable of entering into enforceable contracts.

When completing forms, requesting estimates, or placing bookings, you agree to submit information that is truthful, current, and complete.

You are solely responsible for keeping your interaction details confidential and for all activity that takes place under your account or contact information.

We retain the right to decline service, terminate access, or cancel confirmed bookings at our reasonable discretion, including in cases of suspected misuse or breach of these Terms.

2. Quotes, Estimates, and Bookings
   All quotes and estimates issued by Moving Company Troy are prepared based on the details you provide at the time of inquiry, such as inventory volume, access conditions at the premises, distances involved, and any special handling requirements.

An estimate is not a fixed commitment — if the actual conditions on the day of the move differ materially from the information originally provided, the final price may be revised to reflect those changes.

Certain bookings may require a deposit or pre-authorization of payment; the specific terms around payment and cancellation will be communicated in writing or included in your booking confirmation.

You are responsible for reviewing your estimate and confirmation carefully and for alerting us without delay if any details appear incorrect or incomplete.

3. Customer Responsibilities
   As our customer, you agree to:

Ensure that all items are adequately packed and ready for loading prior to the crew’s arrival, unless packing services have been specifically included in your agreement.

Arrange safe and reasonable access to all premises involved in the move, including functioning elevators, suitable parking for our vehicles, and compliance with any building-specific requirements or restrictions.

Notify us ahead of time about any items that are fragile, exceptionally large or heavy, of high monetary or sentimental value, or that require specialized equipment or handling techniques.

Adhere to all laws, local ordinances, and building regulations that apply to your move.

By engaging our Services, you confirm that you are either the rightful owner of all goods to be transported or that you hold explicit authorization from the owner to arrange and consent to their transport.

4. Exclusions and Prohibited Items
   We reserve the right to decline transport of certain categories of items, including but not limited to:

Hazardous substances, flammable or explosive materials, and chemical compounds of any kind.

Unlawful goods or any items whose possession, transport, or handling would violate local, state, or federal law.

Perishable food items, living animals, or plants, unless their inclusion has been explicitly agreed upon in advance and confirmed in writing.

Should prohibited items be included among your goods without our prior knowledge, you may be held responsible for any resulting costs, damages, or legal consequences that arise.

5. Payment Terms
   Unless separate arrangements have been confirmed in writing, payment is due in accordance with the schedule set out in your estimate or booking confirmation — for example, a deposit prior to the move and the remaining balance upon completion.

Additional charges may apply for items or conditions not reflected in the original quote, including extra labor hours, unplanned stops, extended waiting periods, long-distance carries, stair carries, or significant changes to the agreed inventory.

In the event of non-payment, we may exercise all rights available under applicable law, including the assessment of late fees or the withholding of goods until outstanding balances are settled, where legally permitted to do so.

6. Cancellations and Rescheduling
   Cancellations and rescheduling requests are accepted subject to the notice requirements and applicable fees detailed in your estimate, booking confirmation, or any separately issued cancellation policy.

Cancellations or changes made with insufficient notice may result in forfeiture of any deposit paid or the assessment of fees to offset costs already incurred.

We may find it necessary to cancel or postpone a scheduled move due to circumstances outside our control — including severe weather, unsafe access conditions, or equipment failure. In such cases, we will notify you as promptly as possible and work to arrange an alternative date.

7. Liability for Loss or Damage
   Our liability in the event of loss or damage to your belongings is governed by applicable law and any valuation terms specified in your written estimate or bill of lading.

Upon delivery, you are expected to inspect your items and document any visible damage directly on the delivery paperwork before signing.

For damage that is not immediately apparent, you must notify us in writing within the timeframe specified in your documentation or as required by applicable law.

The extent of our liability may be affected by the valuation option you select, released value limitations, or other legal constraints. Where available, enhanced coverage can be arranged at an additional cost prior to your move date.

We accept no liability for loss or damage resulting from circumstances beyond our reasonable control, including natural disasters, extreme weather events, road closures, accidents attributable to third parties, or pre-existing damage or defects in the items transported.

8. Limitation of Liability
   To the fullest extent permitted under applicable law:

We will not be held liable for any indirect, incidental, consequential, or special damages — including but not limited to lost profits, lost income, or missed business opportunities — arising from your use of the Site or Services.

Our total liability for any claim connected to the Services or these Terms shall not exceed the amount you actually paid to Moving Company Troy for the specific move or service from which the claim originates.

Nothing contained in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or restricted under applicable law.

9. Intellectual Property
   All content published on https://movingcompanytroy.com — including but not limited to written copy, graphics, logos, photographs, and software — is either owned by or licensed to Moving Company Troy and is protected under applicable intellectual property legislation.
   Reproducing, copying, modifying, distributing, or creating derivative works from any material on the Site without obtaining our prior written approval is strictly prohibited.
10. Privacy
    The collection, use, and protection of personal information submitted through the Site or in connection with the Services is governed by our Privacy Policy.
    By using https://movingcompanytroy.com, you confirm that you have read and agree to the terms set out in our Privacy Policy.
11. Governing Law and Dispute Resolution
    These Terms, and any dispute or claim arising from them or from the Services, shall be interpreted and governed in accordance with the laws of the state in which Moving Company Troy holds its primary place of business, excluding any conflict of law provisions.

Where permitted by law, we ask that any dispute be brought to our attention informally in the first instance by reaching out to us at [email protected] or . If a satisfactory resolution cannot be reached, the matter may be referred to the appropriate state or federal courts in our primary jurisdiction, and you consent to their exclusive jurisdiction and venue for this purpose.

12. Changes to These Terms
    We may revise these Terms periodically as our practices evolve or as required by law.
    Updated Terms will be published on https://movingcompanytroy.com with a revised “Last updated” date; your continued use of the Site or Services following the effective date of any revision constitutes your acceptance of the new Terms.
13. Contact Information
    For any questions or concerns regarding these Terms, please get in touch with us:

By phone:

By email: [email protected]

Through the contact form on https://movingcompanytroy.com